Christa Heibel

Since the beginning of her contact center career in 1992, Christa Heibel has seamlessly integrated the human touch with technological innovation — expertise she has honed extensively within the home services industry, where she understands the unique pressures of scheduling, dispatch, and first-call resolution that define the customer experience. Her deep understanding of the needs of all stakeholders, from business leaders to technicians and homeowners, has positioned her as a pivotal figure in shaping customer engagement strategies for home services companies. Driven by a passion for transformative change with measurable impact, Christa founded CHCG in 2011 to deliver a strategic blend of foundational principles and innovation. Her consulting approach integrates business strategy with customer experience, technology/AI, and contact center operations to drive comprehensive, results-oriented solutions — work recognized with a Gold Stevie Award for Best Use of Technology in Customer Service for a large, national home services company.