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Stephen Dale
Breakout Speaker
Without a Strong Employee Experience (EX), Your Customer Experience Will Always Suffer
Wednesday, September 22 | 10:15AM

When you choose to not compete on price but instead choose to compete on your customer’s experience, you win. However, your company culture does not happen by accident, it happens through intentional deliverables stemming from your company’s purpose. In this breakout, you will learn what it looks like to be intentional, why your company’s purpose always trumps your company’s mission statement, and how an engaged team member will always outperform a complacent team member. Come and learn simple, creative ways to engage your team members to generate loyalty from the inside out.

Mid-Management Track

About Stephen Dale
Stephen Dale brings over 20 years experience as an operations manager in the home services industry working for two large MEP companies in the Dallas, Texas area where he grew up. He has been a coach and trainer with Power Selling Pros for over five years now working with hundreds of companies and many vendors during his tenure. His diversified empirical knowledge is derived through extensive training from the following operations: Nexstar Network, Service Nation Alliance, Business Development Resources, Anthony Robbins Corporation, Airtime 500; just to name a few. He holds an MBA from Texas A&M and a B.A. from Abilene Christian University. His training style is unique through his ability to connect with others at all levels through humor, knowledge, and class participation. His passion for the home services industry illuminates through his ability to discover client’s pain points and help provide solutions for success together.
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