Wednesday, October 10th, 11:15 AM – 12:00 PM
A Business Patterned After Excellence: Create Winning Moments Over The Phone & In The Home
83% of homeowners choose a better buying experience over price or brand. When you and your team consistently strive for excellence in your interaction with customers and serve beyond what the homeowner expects, a whole new world of customer loyalty will open up to you.
The best marketing you can do for your business these days is to turn a customer into a Raving Fan! If you are ready to take your business to the next level and stop wasting marketing resources on customer gathering and retention strategies that no longer work, it’s time you empower your team to create a world class customer experience.
About Brigham Dickinson
Brigham Dickinson is president of Power Selling Pros and founder of the Power Certification Program, a call handling training program that holds teams accountable to booking calls and creating WOW Experiences over the phone. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings back in 09. As a result, Brigham answered the need and created Power Certification to effect change in our Industry’s call centers in the U.S. Canada and Australia. This program guarantees that contractor call-handling teams will book at least 85% of their calls and WOW more customers. We hold your team accountable with a combination of online training, call- monitoring, regular one-on-one phone based coaching, and in-person training–all supported by our vast library of pre-recorded calls that showcase best practices. The purpose of the Power Certification Program is to partner with contractors and certify their CSRs to deliver a world class customer experience.