Last Modified: 9/13/2018
Collection and Use of Personal Information
We collect information, including personal information from you when you request to receive notifications about Service World Expo Events or when you register to attend the Service World Expo Events. For purposes of this policy, “Personal Information” refers to any information about an identified or identifiable individual, including financial account information. “Visitors” refers to anyone accessing the Sites for any reason. “Registrants” refers to anyone accessing and/or completing the Service World Expo event registration form. “Exhibitors” refers to companies that have contracted with us for a (free or paid) booth at the Service World Expo Events.
By providing information to us through the Sites, or a registration function provided by a third party that is integrated into or linked from the Sites, Visitors, Registrants, and Exhibitors consent to our collection of such information and our sharing of that information as set forth in this policy.
We generally collect and use information as follows:
When You Subscribe to the Service World Expo Newsletter
The Sites provide the ability to submit your email address to request information about the Events and to subscribe to the Service World Expo Newsletter (“Newsletter). We use your email address to send you the Newsletter and to send you other information about Service World Expo Events and other Service Nation products, subscriptions, and services that we believe may be of interest to you.
We may also use your personal information to send you promotional products and information on behalf of Exhibitors, other trusted third-parties, subsidiaries and affiliates.
When You Register for Service World Expo
To register to attend a Service World Expo Event you must provide contact information (company, name, address, phone number, e-mail address) in addition to other personal information and information about yourself and/or your company, and payment information to authorize payment for your admission fees. You represent and warrant that you have the right to provide Service Nation with any information, content, data, or materials provided by you, and that the disclosure does not violate the PCI DSS, or any other law or regulation.
The billing address and credit card information you provide on the third party registration form is utilized by the third party to process payment for your registration and other applicable fees. Service Nation does not store any credit card information in its own systems. All payment card data is stored by our third party service providers who are contractually required to maintain compliance with the PCI DSS.
We may use your Personal Information to send you promotional products and information about Service Nation, the Sites, the Events, and/or on behalf of our exhibitors, parent company, partner companies, subsidiaries and affiliates. We may also create anonymous records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this anonymous information to direct future development, including but not limited to analyzing usage patterns so that we may enhance our Sites and Events, and providing reports based on anonymous non-personal information.
From Visitors to the Sites
To make our Sites more useful to you, and to adhere to applicable laws and regulations, our servers (which may be hosted by a third party service provider) collect Personal Information and other data from you, including (without limitation) browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. Like most internet services, we automatically gather this information and store it in log files each time you visit our website or access your accounts on our network.
We may also create anonymous records from Personal Information by excluding information (such as name or specific IP address) that makes the information personally identifiable to a specific consumer or other individual. We may use this anonymous information for certain business purposes of Service Nation or its subsidiaries or affiliates, including but not limited to, directing future development efforts, analyzing usage patterns so that we may enhance our services, and providing reports based on anonymous non-personal information.
Cookies and Similar Technologies
Certain portions of our Sites may collect information via cookies, web beacons, pixel tags, and similar digital tracking technologies. These technologies can be used to collect and analyze other information related to the devices you use to access the Sites, such as IP addresses, browser types, browser language, unique device identifiers and other information about your computer(s) and/or mobile device(s).
We may also use these technologies to log click-stream or similar data collected from certain portions of our Sites. Generally, this information is collected when you request pages from our Sites, and typically includes information such as the page served, the time, the source and type of browser making the request, the most recent page view, what you clicked on in order to arrive at our Sites, the content you viewed on our Sites, and other similar information relating to your use of our Sites.
We typically use these cookies and similar technologies for essential and functional purposes (e.g. to maintain an active session), to improve the performance and usability of our Sites, and to analyze how users interact with the Sites (e.g. to understand how long users stay on a page, how often they return, and how they arrived at our Site). On certain portions of our Sites, we may collect data through these technologies for advertising, remarketing, or other similar purposes. Click-stream and related data is typically used for purposes of system administration, to improve our Sites, for marketing and advertising-related purposes, and other similar uses.
When you contact us through the Sites
When you submit an online “contact us” or other online inquiry form, or when you call, write, fax or otherwise initiate contact with Service Nation, we record your contact information (name, company, address, phone number, and email address) in our CRM (Customer Relationship Management) system. This information is used for answering your questions as well as ongoing marketing communication programs. In some cases, you may be referred to a Service Nation or Service World Expo Event online inquiry form via a link on a third party referral website. In that case, any information collected on the hosted online inquiry form may be shared with the referring party, and that referring party may use it for their own, non-Service Nation related, marketing communication programs. If you exchange any messages through our Sites we may store those as well.
From Online Surveys
We may occasionally ask Visitors, Registrants, and Exhibitors to complete optional online surveys. These surveys may ask for contact information and demographic information (like zip code, age or income level). We may use this data to tailor your experience on the Sites, provide content that we think you might be of interest, and to display content according to your stated preferences. We sometimes use contact data from our surveys to send you information about our company and/or promotional material on behalf of our exhibitors, partners, subsidiaries or affiliates.
Links to Third-Party Websites
How We Share Information with Third Parties
We may provide information, including Personal Information, of Registrants to Exhibitors in order to create a better Event experience for all Service World Expo participants. By submitting a registration form you expressly provide permission for us to disclose all Personal Information entered on the form, except your financial account information, to any and all Exhibitors. You acknowledge that Service Nation has no control over the privacy, data retention and removal policies of Exhibitors, and can in no way guarantee the security, accuracy, or privacy of data once it leaves our environments.
Finally, in extraordinary circumstances, we may share any personal or other information we possess, including but not limited to credit card and other financial account information, when necessary or appropriate to: comply with the law; cooperate with law enforcement or national security requirements; respond to lawful requests; comply with law or credit card rules; participate in a lawful federal, state or local government investigation; protect the rights of Service Nation, other Service Nation Visitors, Registrants, and Exhibitors, and third parties; or to investigate violations of or to enforce our Registrant or Exhibitor Terms of Service. However, in doing so, we may: (i) dispute demands for release to the extent we believe, in our sole discretion, are unwarranted, illegitimate or overbroad; and (ii) when we determine that it is necessary or appropriate, we will notify you of any requests for release.
Data Retention Policy
We will retain for as long as a valid business reason exists, which may be indefinitely, any Personal Information, including but not limited to financial account information, collected about a Visitor, Registrant, or Exhibitor. We may also retain anonymized and aggregate data indefinitely.
Service Nation takes security very seriously and has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. Our platform uses the most powerful security tools that exist in the marketplace.
The Service World Expo Sites, including hosted web forms, utilize secure SSL for all form data submissions in conjunction with a 256-bit COMODO certificate, but accommodate the majority of browsers at 128-bit encryption.
Service Nation does not directly store, process, or transmit bank account and credit card information. All payment processing, and collection of payment account data, is accomplished via integration with third-party service providers. These providers are contractually required to maintain compliance with the PCI DSS – Payment Card Industry Data Security Standards. This includes secure transmission of credit card account information, and encrypted storage of all payment account information.
You may opt-out of receiving marketing communications from us by following the opt-out instructions we include in such communications.
To the extent required by law, you may choose to opt out of sharing with any other parties with whom we may share your personal information; however, you may be unable to fully access the Events or fully use the Sites or certain features if you wish to limit such sharing.
Accessing, Correcting and Deleting your Information
Service Nation acknowledges the right of individuals to access their personal data. If you are a Registrant, you may access and modify your personal and other account information from the registration management screen administered by the third party managing Event registrations. You may also access, change and modify information previously provided or collected by sending an email to Service Nation at [email protected] to initiate changes or modifications or to obtain a file for review. Note that Service Nation will require you to verify your identity prior to releasing any personal information.
You may request that your personal information be removed from all Service Nation systems. This request must be made in writing to the address provided below. Note that if you request removal of your personal information you will no longer have access to any existing Event registration account and will not be able to access or use any Service Nation or Service World Expo Site, Event, product or service. Service Nation reserves the right to retain certain account information for its recordkeeping or compliance purposes.
California residents may request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. You may make one request each year by contacting us as set forth below.
If you have any questions or concerns, please contact Service Nation by e-mail at [email protected] We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.
A Note About Children
We do not intentionally gather information about visitors who are under the age of 18. If you are under the age of 18 you should not use our Sites or register for our Events.
SERVICE WORLD EXPO
PO Box 270842
Flower Mound, TX 75027
EMAIL: [email protected]